Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, email address, company name, and payment details when you create an account or subscribe to a plan. We also collect data automatically through your use of our services, including IP addresses, device type, browser information, pages visited, and usage patterns. Additionally, if you integrate third-party tools with Optron AI, we may receive data from those services in accordance with your authorised permissions.

2. How We Use Your Information

We use your data to provide, maintain, and improve the Optron AI platform. This includes processing transactions, personalising your experience, sending important service notifications, responding to support requests, and conducting internal analytics to enhance product performance. We may also use aggregated, anonymised data for research purposes. We will never sell your personal data to third parties.

3. AI-Processed Data

When you submit content, documents, or workflows to Optron AI for processing, our AI models handle that data solely to deliver the requested output. We do not use your input data to train or fine-tune our models without your explicit consent. Enterprise customers may request data isolation under a dedicated agreement.

4. Sharing Your Information

We may share your information with trusted third-party service providers who assist in operating our platform — such as cloud infrastructure providers, payment processors, and analytics services. These parties are contractually bound to handle your data securely and may not use it for their own purposes. We may also disclose data when required by law or to protect the rights and safety of Optron AI and its users.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services and fulfil legal obligations. Upon account deletion, we will remove or anonymise your data within 90 days, unless a longer retention period is required by applicable law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at privacy@optron.ai. We will respond to verified requests within 30 days.

7. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice within the platform. Continued use of Optron AI after the effective date of any update constitutes your acceptance of the revised policy. For questions, contact us at privacy@optron.ai.